Support Personnel: Currently support personnel
are stationed at the following locations: In India ---------Hyderabad, Pune, Delhi and Coimbatore
In Malaysia -----Kuala Lumpur
Availability of Support Personnel
No
Mode
of Support
Average
Time of Response
Earliest
1
Phone support
15 Min
9–9 almost online
2
Onsite Support
1 Hour
Immediate
3
Off site Support
24 Hours
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Our nearest implementation partner will provide
the support for the application software along with one stationed
software support engineer from Karishma.The personnel of implementation partner are trained by
Karishma’s trainers to provide support.
Support would also be provided in following
methodologies:
